Privacy Policy

  • Check-in: 3 p.m. / Check-out: 11 a.m. Late checkout is at the management’s discretion and subject to availability.
  • Additional charges apply.
  • The person in whose name the reservation was made must be 21 years of age to check in. He/she must be willing to accept responsibility for the actions of all room occupants.
  • Ages for reservations:
    • 0 to 4 years are considered Infants
    • 5 to 11 years are considered Minors
    • 12-17 years are considered Teens
  • Under Mexican law, the minimum age for the consumption of alcoholic beverages is 18.
  • An extra person charge applies for any additional person arriving at check in and whose name does not in appear in the original booking confirmation.
  • Payment methods accepted at the resort: Visa, MasterCard and American Express.
  • A credit card is required to cover incidental charges and purchases you make during your stay and a deposit of US$400 will be applied to your credit card at check-in as a guarantee. This apples for all reservations.
  • A Cancun Municipal Government Environmental Fee (Green Tax) applies for all hotel and resort guests. This is charged at check out and rates are between $28 - $59 pesos per room per night.
  • Official ID – a valid passport for international visitors and/or the INE card for Mexican guests – must be shown for check-in and registration.
  • Extra beds are not available.
  • Royal Uno is not designed to be a pet-friendly resort and animals are not permitted.
  • Royal Uno is a no smoking resort. Smoking is only permitted in certain designated areas. It is prohibited in rooms and indoor areas.
  • Cribs are available, prior request needed (subject to availability).
  • Children must be four years old for admission to Uno Kids and to participate in kids club activities.
  • Download the Royal Uno app for information on restaurants and bars, wellness experiences, daily activities and evening entertainment, the Kids Club program and much more.
  • High speed Wi-Fi is available in your room and throughout the resort.
  • Your room has an electronic safe for storing jewelry, cash, passports, laptops and other valuables.
  • Tours, water sports, Alea® Spa and beauty salon treatments, gift shop purchases, wedding and event coordination are not included in the Royal Uno All-inclusive package and are charged separately.

Please read the resort rules published in Royal Uno Resort Tips