Best Deal Guaranteed

Direct booking with the resort will always be your best option.dropdown icon

At Royal Uno All Inclusive Resort & Spa our commitment is to deliver you only the best. Your vacation experience does not start from the moment of your arrival; it begins from the moment you book your stay. We want you to be confident that booking directly with the resort will always be your best option and that with your booking you will be getting the lowest online price and exclusive benefits.

No matter the dates or the room you choose, we guarantee that you will not find a lower rate anywhere, but in case you do, please let us know via email bestdeal@royalresorts.com so we can assist you.


GENERAL TERMS & CONDITIONS

The best deal guaranteed policy only applies if the following conditions are met.dropdown icon

  1. Guest must have an active and confirmed reservation directly with royalunoresort.com before entering a Best Deal Guaranteed claim.
  2. Guest must contact us whenever a better price quotation is seen in another website and submit a claim via email at bestdeal@royalresorts.com with the following:
    1. Your reservation information such as guest name, and your royalunoresort.com confirmation number.
    2. Information about the better price quotation (must be quoted in USD) found such as: site’s URL (complete web address from web browser) and screen shot of the site with the rate clearly visible.
  3. The better price quotation must be in the same conditions as your original reservation, (same hotel, number of nights and room type, etc.) and online and bookable at the moment of verification.
  4. Our Best Deal Guaranteed policy can be applied against official rates available on our site.

Claims will be answered within 48 working hours after a claim is submitted. If your claim is approved, you will receive your price match confirmation.

Restrictionsdropdown icon

  1. Claims must be processed before arrival, once checked in there will be no compensation, adjustment or refund.
  2. The best deal guarantee only applies one single time per reservation, if a reservation has already received a price adjustment, it will not be considered for future claims, even when showing and meeting the above requirements.
  3. The Best Deal Guaranteed does not apply to rates that include but are not limited to:
    1. Corporate or group rates
    2. Special rates available through affiliation programs
    3. Special rates applicable for loyalty or frequent traveler programs.
    4. Package rates, that is, rates derived from bundle rates that may include flights, car rental or any other combination.
    5. Opaque rates offered by lodging suppliers that do not reveal the hotel’s name until the reservation process is complete.

Should you need further information about our Best Deal Guaranteed Policy, please contact us.

Royal Uno All Inclusive Resort & Spa

Last update: September, 2019.

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